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Senior Field Operation Specialist / Arbil

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Location: Arbil
We are looking for Local candidates to work as Senior Field Operation Specialist for an international company in Erbil.

Duty Station: Erbil, with frequent visits to different cities of Iraq.

  • Competitive Salary
  • Transportation Support
  • Catering Support
  • Single Health Insurance

Job Summary:

To support company dealers in conducting assessments, providing needed support and training under the supervision of the Field Operation Manager.

Responsibilities include:
  • Daily monitoring of the set Dealer Operation KPIs
  • Continuously monitoring customer satisfaction level to make sure company operations meet customer requirements.
  • Conduct necessary gap analysis for operation improvements based on PDCA Concept.
  • Conduct regular dealer visits and support under supervisor of the Field Operation Manager.
  • Leading and motivate dealer team members to achieve the operational goals and objectives.
  • Monitoring and support on upselling initiatives.
  • Participate in quarterly assessment of the dealer’s operations based on the company Operational Standards.
  • Prepare reports on the assessments and dealer performance to management
  • Participate in developing and enhancing customer journey SOPs in coordination with dealer service manager and Kaizen Champion.
  • Support, guide and train dealers on Kaizen projects on request under supervision of the line manager.

  • University Degree preferably in Mechanical Engineering or in related field.
  • Minimum of 5 years work experience in a similar role, preferably in automotive sector.
  • Flexible to travel frequently to different cities across Iraq.
  • Ability to plan, organize, coordinate, and implement projects.
  • Analytical thinking, judgment and problem-solving skills are required.
  • Ability to establish and maintain effective working relationships with co-workers.
  • Excellent communication skills.
  • Excellent command of English is a must in addition to Kurdish and Arabic.
  • Must be creative and innovative.
  • Efficient in MS Office especially, MS Excel, MS Word and MS Power Point.
  • Valid Iraqi driving license is a must.

How to Apply

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