Senior Field Operation Specialist / Arbil

We are looking for Local candidates to work as Senior Field Operation Specialist for an international company in Erbil.


Duty Station: Erbil, with frequent visits to different cities of Iraq.



Benefits:

• Competitive Salary
• Transportation Support
• Catering Support
• Single Health Insurance
  

Job Summary:

To support company dealers in conducting assessments, providing needed support and training under the supervision of the Field Operation Manager.



Responsibilities include:

• Daily monitoring of the set Dealer Operation KPIs
• Continuously monitoring customer satisfaction level to make sure company operations meet customer requirements.
• Conduct necessary gap analysis for operation improvements based on PDCA Concept.
• Conduct regular dealer visits and support under supervisor of the Field Operation Manager.
• Leading and motivate dealer team members to achieve the operational goals and objectives.
• Monitoring and support on upselling initiatives.
• Participate in quarterly assessment of the dealer’s operations based on the company Operational Standards.
• Prepare reports on the assessments and dealer performance to management
• Participate in developing and enhancing customer journey SOPs in coordination with dealer service manager and Kaizen Champion.
• Support, guide and train dealers on Kaizen projects on request under supervision of the line manager.

Requirements:

• University Degree preferably in Mechanical Engineering or in related field.
• Minimum of 5 years work experience in a similar role, preferably in automotive sector.
• Flexible to travel frequently to different cities across Iraq.
• Ability to plan, organize, coordinate, and implement projects.
• Analytical thinking, judgment and problem-solving skills are required.
• Ability to establish and maintain effective working relationships with co-workers.
• Excellent communication skills.
• Excellent command of English is a must in addition to Kurdish and Arabic.
• Must be creative and innovative.
• Efficient in MS Office especially, MS Excel, MS Word and MS Power Point.
• Valid Iraqi driving license is a must.