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Contract: Customer Care Advocate / US

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Added:2021-04-23
Location: Coralville, Iowa, US
Salary:Up to USD154 per day
Duration:Contract
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The client is currently recruiting a Customer Care Advocate to work on a 6-month initial contract.

The Customer Care Advocate provides professional customer service to customers in regards to pricing and order inquiries.

RESPONSIBILITIES

  • Fields customer inquiries leading up to and after order placement to provide a positive customer experience.
  • Answers all customer inquiries received by phone, email and chat in a timely and thorough manner; documents these interactions in Customer Relationship Management (CRM) database.
  • Demonstrates channel versatility and aptitude on multiple customer communication channels
  • Utilizes sales and manufacturing databases for all sales entities to provide informed order and shipment status updates.
  • Provides quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
  • Reviews orders to screen for most common issues and clarifies any missing/unclear information.
  • Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction.
  • Provides administrative support for sales team.
  • Drafts, reviews and maintains work instructions and process flow documentation for individual accounts.
  • Demonstrates behavior consistent with the Core Values.
  • Performs other duties as assigned.

REQUIREMENTS

  • Associate's degree with 2 years customer service experience required; Bachelor's degree preferred.
  • Excellent computer skills (including Microsoft Office applications and proficiency in typing) required.
  • Previous experience in customer service or related field preferred.
  • Previous experience with SAP or Salesforce preferred.


How to Apply









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