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Contract: Sale Support Admin / USA

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Added:2021-04-21
Location: Redwood City, California, USA
Salary:USD200 - USD224 per day
Duration:Contract
Apjid3

The client is currently recruiting an Jr. Sales Support Admin based in Redwood City on a 12 month initial contract.

The Jr. Sales Support Administrator's (Customer Support) initial primary tasks entail processing Quotations and Sales Orders, providing excellent customer service and working closely with cross-functional teams such as Sales, Finance, Service and Logistics.

PRIMARY RESPONSIBILITIES:

  • Answer incoming calls from Queue system (call center).
  • Answer and address customer (external & internal) inquiries and requests related to Sales Order shipment status', product pricing and availability, etc.
  • Process Accessory, Consumable and Reagent Quotations and Sales Orders into Oracle.
  • Log cases for all incoming calls into SFDC.
  • Process Expensed, Intercompany and Credit Card Orders.
  • Review purchase orders to ensure compliance.
  • Write- up replacement, return and credit requests and document complaints.
  • Manage Region e-mail boxes.
  • Submit customer master/account requests.

SKILLS AND KNOWLEDGE:

  • Strong written, verbal and interpersonal skills to articulate clearly and effectively with customers and to write business correspondence / activity documentation.
  • Intermediate experience using Word, Excel, Visio, PowerPoint, etc.
  • Analytical skills to solve practical problems and deal with a variety of situations.
  • Must be able to prioritize and multi-task to meet deadlines and build collaborative relationships with management, peers and cross-functional teams.
  • Flexibility to accommodate fluctuations in workload.
  • Apply commonsense and interpret a wide variety of instructions and requests furnished in written or oral form.

QUALIFICATIONS:

  • SFDC, Oracle, Outlook.
  • Call Center.
  • Order Management/Entry.
  • Bachelor's degree or 4+ years relevant experience


How to Apply









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