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Contract: Dispatcher / Canada

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Added:2021-02-20
Location: Lloydminster, Canada
Salary:Negotiable
Duration:Contract
Apjid3

Dispatcher

  • Maintain and update jobs in a service tracker and update service calendar
  • Maintain preventative maintenance database
  • Maintain and update various customer spreadsheets
  • Prepare electronic job packages for field technicians and track closure of tickets
  • Booking of safety training and tracking of expirations
  • Update on call schedule with answering service weekly
  • Main point of contact for customers for any required field service repair work.
  • Intaking all the incoming calls/jobs, coordinating with staff for them to get called out to the customer site, and they work with a few large customers and some smaller as well.
  • Most of their interactions are with field schedulers, so other office roles (at the customer) and some direct operators that are onsite with the customers.
  • The volume is high - fast paced.
  • Mostly working on the computer working in JDE tracking the work.
  • Updating Excel spreadsheets too, so a lot of computer-based work.
  • Spending all day on both the phone and computer, but 80% computer and 20% phone if having to break it down (lots of texting too).

Required Qualifications:

  • Ideally someone with field service or dispatching experience.
  • A scheduler or a planner experience would be a plus
  • ERP experience/use an ERP system on a daily basis.
  • Confident and assertive communicator
  • Comfortable giving directions
  • Experience in a fast paced work environment.


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