Contract: Dispatcher / Canada

Dispatcher

• Maintain and update jobs in a service tracker and update service calendar
• Maintain preventative maintenance database
• Maintain and update various customer spreadsheets
• Prepare electronic job packages for field technicians and track closure of tickets
• Booking of safety training and tracking of expirations
• Update on call schedule with answering service weekly
• Main point of contact for customers for any required field service repair work.
• Intaking all the incoming calls/jobs, coordinating with staff for them to get called out to the customer site, and they work with a few large customers and some smaller as well.
• Most of their interactions are with field schedulers, so other office roles (at the customer) and some direct operators that are onsite with the customers.
• The volume is high - fast paced.
• Mostly working on the computer working in JDE tracking the work.
• Updating Excel spreadsheets too, so a lot of computer-based work.
• Spending all day on both the phone and computer, but 80% computer and 20% phone if having to break it down (lots of texting too).

Required Qualifications:

• Ideally someone with field service or dispatching experience.
• A scheduler or a planner experience would be a plus
• ERP experience/use an ERP system on a daily basis.
• Confident and assertive communicator
• Comfortable giving directions
• Experience in a fast paced work environment.