Contract: Receptionist / USA

Purpose:

The Administrative Receptionist is responsible for providing clerical and Administrative support in a fast paced, customer service-oriented environment. This position primarily develops contact with Phenomenex Customers via phone operations. This position also provides oversite to Marketing, Safety, and Human Resources.

Duties:

• Answer high volume of incoming calls, greeting callers, providing information, transferring calls or screen calls as necessary.
• Greet, assist and or direct visitors and employees.
• Route incoming e-faxes. Work independently or with others on Admin Work Orders.
• Maintain utmost confidentiality in HR related correspondence received via email, mail, phone, etc.
• Deliver Mail & interoffice correspondence to buildings on campus.
• Support Mail Room duties as needed, Operate and Maintain mailroom equipment and Stamp Domestic & International outgoing mail.
• Developing Customer Satisfaction via live operator interaction.

Qualifications:

• High School or equivalent certification.
• Active Listening - attention to the details.
• Handle high volume of incoming calls.
• Strong verbal & written skills; ability to convey information effectively.
• Interacting with others in a professional & polite manner.
• Critical Thinking - Using logic and reasoning.
• Customer service oriented.
• Knowledge of administrative, clerical procedures and systems