Contract: Technical Support Representative / USA

The Technical Support Representative provides technical assistance and trouble shooting assistance to customers and associates.

Key Responsibilities:

• Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, E-Mail and other electronic medium.
• Configuration of client's equipment to provide reporting and interface functions.
• Configure equipment software to connect to other application and equipment.
• Acquire general understanding of operating systems (OS) and application operations related to company offered products and services.
• Identify, correct and document operational issues in products used in client systems.
• For regulatory purposes, report all customer problems including complaint identification, correction and prevention.

Qualifications:

• Ability to read, analyze, and interpret general, technical procedures, schematics or governmental regulations.
• Ability to accurately write reports and standard operating procedures (SOPs).
• Ability to efficiently present information and respond to questions from management and customers.
• Ability to apply basic math skills.
• Identify and take care of both standard and non-standard issues.
• AS degree in computer or electronic engineering from college or technical school.
• Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.