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Contract: Technical Support Representative / USA

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Added:2021-01-18
Location: Westlake, Ohio, USA
Salary:Negotiable
Duration:Contract
Apjid3

The Technical Support Representative provides technical assistance and trouble shooting assistance to customers and associates.

Key Responsibilities:

  • Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, E-Mail and other electronic medium.
  • Configuration of client's equipment to provide reporting and interface functions.
  • Configure equipment software to connect to other application and equipment.
  • Acquire general understanding of operating systems (OS) and application operations related to company offered products and services.
  • Identify, correct and document operational issues in products used in client systems.
  • For regulatory purposes, report all customer problems including complaint identification, correction and prevention.

Qualifications:

  • Ability to read, analyze, and interpret general, technical procedures, schematics or governmental regulations.
  • Ability to accurately write reports and standard operating procedures (SOPs).
  • Ability to efficiently present information and respond to questions from management and customers.
  • Ability to apply basic math skills.
  • Identify and take care of both standard and non-standard issues.
  • AS degree in computer or electronic engineering from college or technical school.
  • Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.


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