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Contract: IT Technical Helpdesk / US
This job has expired or may no longer be taking applications, but other similar jobs are available.
Added: | 2020-09-30 |
Location: | Nevada, US |
Salary: | Competitive |
Duration: | Contract |
Apjid | 3 |
Client Services Analyst
Seeking skills in deskside, phone & instant messaging support for IT technical troubleshooting in a Windows based environment and great customer service skills
Responsibilities:
Seeking skills in deskside, phone & instant messaging support for IT technical troubleshooting in a Windows based environment and great customer service skills
Responsibilities:
- Provide front line technical assistance to internal employees for all IT related issues.
- Responsible for assisting users deskside, calls/chats and emails and documenting work instructions and solutions provided to the user.
- Great customer service skills required and the ability to multi-task in a fast paced environment.
- Responds to and diagnoses moderately complex problems for enterprise- managed applications and systems and/or hardware, software, and network problems.
- Interacts with vendors and other functional teams in order to restore services and correct core problems.
- Handles and tracks routine incidents and problems escalated by the solutions center and provides resolutions.
- Configures and deploys hardware.
- Bachelor's Degree in an IT related field or equivalent experience.
- 4+ years’ minimum experience.
- Knowledge of business processes and IT industry trends and developments.
- Demonstrated technical competence within area of expertise.
- Advanced analytical and problem solving skills.
- Excellent communications and customer service skills.
- Knowledge of Exchange/Outlook, Active Directory (AD), Live Communication Server (LCS) and Windows Server.
- Skilled in the support of Microsoft Office Suite and Operating Systems.
How to Apply
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