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Contract: IT Technical Helpdesk / US

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Added:2020-09-30
Location: Nevada, US
Salary:Competitive
Duration:Contract
Apjid3
Client Services Analyst

Seeking skills in deskside, phone & instant messaging support for IT technical troubleshooting in a Windows based environment and great customer service skills

Responsibilities: 
  • Provide front line technical assistance to internal employees for all IT related issues.
  • Responsible for assisting users deskside, calls/chats and emails and documenting work instructions and solutions provided to the user.
  • Great customer service skills required and the ability to multi-task in a fast paced environment.
  • Responds to and diagnoses moderately complex problems for enterprise- managed applications and systems and/or hardware, software, and network problems.
  • Interacts with vendors and other functional teams in order to restore services and correct core problems.
  • Handles and tracks routine incidents and problems escalated by the solutions center and provides resolutions.
  • Configures and deploys hardware. 
Requirements: 
  • Bachelor's Degree in an IT related field or equivalent experience.
  • 4+ years’ minimum experience.
  • Knowledge of business processes and IT industry trends and developments.
  • Demonstrated technical competence within area of expertise.
  • Advanced analytical and problem solving skills.
  • Excellent communications and customer service skills.
  • Knowledge of Exchange/Outlook, Active Directory (AD), Live Communication Server (LCS) and Windows Server.
  • Skilled in the support of Microsoft Office Suite and Operating Systems.


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