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Contract: Energy, Trading, Risk Management Support Analyst / USA

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Location: Houston, USA
Duration:Contract - 12 months

The Role:
12 month contract
Houston, TX

The Commercial Liquids Energy, Trading and Risk Management (ETRM) Application Support Analyst will be part of a team of IT professionals supporting critical systems, reports, and data used by the Commercial Liquids business as well as other client support organizations. The Commercial IT- Liquids team provides application and business process support for systems utilized by Trading, Scheduling, Confirmations, Contracts, Pricing, Risk, Compliance, Credit, F&PA and Accounting teams and Commercial management personnel to manage Commercial Liquids trading activity. This position will work in a collaborative team environment co-located with business personnel on the Commercial trade floor.

Responsibilities may include:
* Providing front line application support to the business focused on Commercial applications
* Supporting the Openlink RightAngle S17 application (front-to-back office processes) and interfaces
* Providing system support and consulting to London, Singapore and Calgary-based Commercial IT and business personnel
* Supporting the Commercial Netback Calculator and NB Cart business applications and associated processes
* Analyzing data or application issues directly utilizing SQL and related tools
* Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions
* Enhancing, troubleshooting, and supporting in-house developed Excel spreadsheets with VBA macros
* Responding to user data mining and data maintenance requests
* Partnering with the Commercial Reliability team to ensure effective performance of Commercial Liquids application architecture/infrastructure.
* Partnering with Commercial IT-Liquids team members and business users to prioritize work and ensure services meet business needs
* Collaborating with the business to define business functional requirements for changes and develop (or coordinate development) to deliver solutions
* Serving as a liaison between Commercial Liquids business and Enterprise IT teams to provide functional and technical support as needed
* Serving as a liaison between Commercial Liquids business users and Openlink to troubleshoot software issues and define and implement solutions
* Responding to internal and external audit requests

- Legally authorized to work in the United States
- Bachelor's degree in MIS, Computer Science, Information Technology, Business or other related discipline
- 5+ years IT related working experience including experience supporting business applications
- 5+ years working experience with ETRM applications like RightAngle, Endur, Commodity XL, etc.
- 3+ years of experience with SQL
- Proficiency with the Microsoft Office suite of products including Excel macros
- Ability and willingness to provide day-to-day application support including participation in an after hours on-call support rotation (including weekends and holidays)

- Experience with .Net, C#, Power BI and Spotfire a plus
- Strong interpersonal skills
- Strong organizational, analytical and problem-solving skills
- Effective verbal and written communication skills
- Business analysis skills
- Business process improvement experience
- Operational and organizational change management skills
- Ability to initiate tasks including developing and executing small project plans

How to Apply

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