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Service Designer / USA

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Location: Houston, USA

Job Title: Service Designer
Job Type: Direct Hire
Salary/Pay Rate: Competitive
Job Location: Houston, TX

Job Overview/Responsibilities
Responsible for working with customers to develop their digital footprint and leading a project from inception to successful delivery and continuous development.

*Responsible for front end design for various clients
*Responsible for assisting a banking institution with designing and launching a new AI powered service for businesses to manage their money
*Assist government health service in researching and designing a new national app and several other core digital health services
*Also responsible for digital services for a major national logistics firm
*Work collaboratively with clients to design amazing products, services and experiences.
*Additional could be assigned

Required Education/Skills/Experience
* Bachelor's degree or related experience
* Have at least 5 years of thorough knowledge of UI/UX design (thinking and user centered design)
* Experience leading service design projects with clients delivering outcomes, not just outputs
* Experience with different project approaches from short design sprint to fully-fledged delivery
* An ability to synthesize user insights, market data and global trends - and turning them into great service experiences
* Collaborative mindset to work with clients, users and other teams to frame the problem, explore options and design a solution that balances user needs, business requirements and technical constraints
* An ability to join the dots, tell the story of the project and make the complex clear
* Experience producing high-quality service design artefacts such as personas, ecosystem maps, user journeys, prototypes and service blueprints
* Keen interest in service design best practices & topics and how to incorporate these into activities or deliverables
* Experience planning and running workshops with clients and presenting deliverables to senior stakeholders
* Interest in defining the service design process and how it might work alongside other disciplines
* A naturally collaborative and curious mind, that strives to help others shine and the team to deliver amazing things

How to Apply

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