IT Engineering & Operations Manager / Saudi Arabia

As a recognized Company expert in a particular area of Information Technology and related discipline, the incumbent provides high level of technical expertise and professional assistance, advice, guidance in the development and utilization of new and existing computer systems, equipment, techniques and facilities. He originates solutions to recurring problems, recommends or participates in feasibility and cost studies, and proposes alternatives for meeting forecasted workloads based on extensive knowledge of current and long-range trends in computer technology, systems applications and overall computing infrastructure.

Your responsibilites:

• Within guidelines provided by the Department Manager or Division Administrator incumbent undertakes studies, develops plans and furnishes expertise regarding the most sophisticated computer and facility equipment, data centre infrastructures and/or systems within his area of assignment. The work performed impacts all IMI organization that require daily interaction with computer-based systems, as well as all organizations involved in planning, operating and maintaining Company computer systems and Data Centre facilities. The incumbent should provide support for operations 24 hours/day, seven days per week. Incumbent’s recommendations, which result in more efficient use of computer resources and manpower, can produce significant saving for the Company. Principal duties will be concerned with matters related to software, computing hardware or Data Centre operations depending on the assigned IT departments. The incumbent should participate in supporting, coaching and developing plans for younger talents in his area of expertise. He reports to and receives broad, general guidance from the Manager of the division to which he is assigned.

• Provides advice, guidance and support during the preliminary and start-up phases of new major systems; maintains schedules for major equipment or program installations, upgrades or conversions; coordinates details with all IMI related entities and vendors; reviews proposals with respect to cross-company applications, infrastructures.

• Analyses special assignments pertaining to recurring applications or operations problems; proposes scope and course of action; recommends the use of tasks forces, if required; makes suggestions to Management; follows through to a satisfactory conclusion.

• Reviews existing operations within his area of assignment to determine potential problems; performs cost analyses and performance surveys; recommends and develops solutions to problems and deficiencies; suggests revisions to standards and procedures, as necessary.

• Keeps informed of trends and developments throughout the computer industry; analyses various economic alternatives for Company investment in computer resources and provides background information regarding the profitable application of computer technology. 

• Guides, counsels, develops, and trains personnel in organizations to ensure their thorough understanding of systems and equipment conversions, support infrastructures or upgrades; provides solutions to problems that recur during the utilization of installed systems and equipment; monitors technical work performance for adherence to accepted professional standards as well as IMI internal standards.

• Participates in the activities of computer and professional societies; serves on working committees within such groups; may attend national and international congresses or conferences. 

• Regularly monitors the ServiceDesk logs, SLA status, speed of resolution and proactively device improvements to systems and services.
  Liaise with developers, users and service management to determine and implement the capacity improvement requirements of existing services, new services, ongoing developments and agreed service levels.
  Works with appropriate level of management in the organisation to create, test and maintain disaster recovery plans for the systems that support critical business processes.

Communication and Working Relationships

Internal: Frequent contact with all levels of technical, professional and management personnel to executive duties and to make presentations; occasional contact with Executive Management. Contact with management and personnel in both support and user organizations to carry out studies, provides assistance, etc.

External:  Contact with colleagues in other companies and technical societies to keep abreast of developments and to make presentations, with SAG Ministries and Shareholder representatives through participation in joint conferences. Contact with industry professionals and leaders for purpose of exchanging knowledge and sharing experiences

Who we are looking for: A. Education Requirements:
Bachelor of Science (BS) OR bachelor’s degree in computer science, Management Information Technology (MIS), Engineering.

B. Work Experience:
At least ten (10) years industrial work experience of which 7 years in systems analysis, programming, computing hardware, software implementation and mission critical facilities.

C. License / Certification / Accreditation:
IT Industry Accredited and related certificate e.g. MCITP, PMP, ITIL, CCNA, CCNP

D. Language Requirement:
Ability to write and present concise, well organized reports and speeches in language appropriate either to fellow professionals or laymen. Some command of Arabic is useful, but not requirement

E. Competencies (Knowledge, Skills & Abilities):
• Proficient with Networking, communications and Operating systems and architecture
• Familiar with Industry standards like ISO 20000, ISO 27001, NIST etc.
• Proficient with Customer service techniques and delivery of services.