Field Service Technician / Germany

Field Service Technician

Are you an Electrical Mechanical technician from an Automobile background?

If you are and you are looking for a new opportunity in central Europe to work as a field Service technician.

The suitable candidate would support the fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at customer locations in Europe. You will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication and interpersonal skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
• Performing specialise service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
• Providing emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fuelling systems
• May include maintaining on going communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells
• Providing regular feedback to Regional Service Representatives and Service Managers regarding fuel cell performance and field maintenance issues
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation
• Exhibiting and enforcing safety procedures in the field or customer sites
• Travel as required for business needs (up to 80% of the time);
• Maintain stock and repair capabilities in the Service Centre in the required location
• Represent client in a professional manner at all times and in all interactions
• Perform other duties as assigned

Education and Experience

• Minimum secondary school diploma or equivalent with technical electrical coursework
• Three (3) or more years of working knowledge in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Ability to read and understand written instructions, engineering drawings and piping & instrumentation diagrams in English
• Ability to travel as needed to carry out duties of the position, within Europe and globally
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Communication skills
• Strong verbal communication skills
• Conversational and technical fluency in English, minimum level B1
• Conversational and technical fluency in French and/or German, other languages would be beneficial, minimum level B2 per specific requisition
• Clear, precise written communicator
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools - specific fuel cell tools to be provided by client

Client is looking for the suitable candidate to be considered for an initial contract assignment (3-6 months) with the view of going permanent. Hourly rate and permanent salary would be negotiable.

The locations the client is considering are:

• Germany
• France
• Belgium

Eligibility to work in EU/EAA region is required for these positions.

Should you feel the position is suitable; please forward your CV to me as the client is looking to review, shortlist, interview and appoint ASAP