Payroll and Benefits Service Delivery Manager / USA

Job Duties

• Responsible for health & welfare and 401k interfaces (inbound and outbound) to third party vendors.
• Data management includes ownership of file layout requirements, execution of files, data mapping and data resolution.
• Acts as point of contact with third parties on daily basis to resolve data issues.
• Communicates with HR on data inconsistencies and assists in identifying their training issues.
• Responsible for all procedural documentation related to data management.
• Acts as a point of contact for Corporate Benefits Department to ensure that program file requirements are updated, tested, and executed.
• Is accountable for the participant data transmission for all health & welfare plans supporting a payroll of 25,000 employees.
• Handles special projects as assigned.
• Ensure accuracy by auditing entries and pay results
• Respond to employee inquiries and resolve issues through call center rotation.
• Handle special projects, as assigned
• Strive for continuous improvement to benefit & payroll processes

Required Qualifications

• High School Diploma or equivalent. 5+ years benefits related experience.
• Knowledge of benefit plan provisions, payroll/benefits systems, processes and procedures, report writing, SAP navigation and Personnel Actions.
• Analytical thinking, problem solving, and customer awareness.
• Proficiency in Excel, PowerPoint, flow charting, presentations, communications and managing multiple priorities. Excellent knowledge in implementation, custom reporting, and production problem resolution for Payroll
• Exceptional problem-solving, troubleshooting and analytical skills
• Excellent skills in Excel, Outlook, and Word
• Quick learner, self-starter, flexible, organized thorough, comfortable with technology, able to work independently
• Must be able to multi-task and able to work in a fast-paced, time and data-sensitive environment
• Excellent Customer Service Skills
• Able to function well in team open environment
• Detail oriented
• 5 years SAP Payroll Experience preferred

Work Schedule

M - F; 8 to 5