Operational Lead Manchester Contracts
The Highways Service is responsible for the maintenance and development of all aspects of the Citys highway. The service is led by the post of Strategic Director who has responsibility for the following functions:
- Reactive and Planned Maintenance
- Asset Management
- Winter Services
- Flood Risk Management
- Development Control
- Maintenance of the Public Realm
- Client/Commissioner of planned programmes/projects
- Delivery of major and minor capital schemes
- Manchester Contracts
The service deliver both reactive repair services (such as pothole repair and drainage clearance) and planned improvement works, for example the bus priority scheme across the city. The function is broadly split into two areas commercial and delivery. The commercial team bid for works in line with the capital scheme and programmes of work to deliver highway improvements. However, the in house team do not always have the relevant skill and/or capacity to deliver therefore this can result in work being subcontracted to suppliers.
A number of internal audits have been undertaken and identified a significant number of issues. A number of financial risks have also been identified with the current operating model.
In the interim management responsibility has been transferred and additional capacity is being procured to provide stability and assurance and introduce some immediate controls and procedures to improve the running of the service.
We are looking for a strong operational leader with demonstrable management experience in managing operational and commercial services related to maintenance and improvements. A number of areas that have been identified that need a greater level of control and improvement across the service area, these include but are not exclusive to: financial controls, health and safety, management of contractors and sub-contractors, quality and people management and communication. You will be responsible for designing and implementing improvements, procedures and controls for these areas, as well as any other gaps identified.
This will report to a member of the Highways Leadership Team
You will also be responsible for
- Performance management of the service, people, process and deliverables
- Developing and implementing appropriate governance and reporting arrangements in relation to operational management and the delivery of a reactive maintenance and repair service for minor highway works and drainage.
- Putting in place effective performance management of both in-house and external sub-contractor repair teams. Including risk management.
- Develop a process to capture demand (including projects) and the work programme to enable the prioritisation of workflow to ensure the efficient delivery of repairs within defined SLA periods and within available budget.
- Ensuring the service is operating within organisational policy and frameworks in relation to financial and procurement regulations across all aspects of the service. For example develop:
- a mechanism to gain robust estimates, protocols for working with client ensuring relevant sign off and approvals etc.
- and embed a culture of education in relation to organisational policy and procedures and ensure subsequent compliance.
- Process and protocol for monitoring costs to ensure actuals tracked against forecast to completion.
- change control and variations
- performance reporting
- Develop and implement Contract Initiation and Completion forms for each project.
- Develop process and procedures for all aspects of health and safety ensure this is embedded across the service, ensuring compliance with procedures and legal obligations
- Ensure all aspects of the requirements of Principal Contractor are met in accordance with the Construction (Design and Management) Regulations 2015, for each and every commission.
- Management of third parties to ensure compliance with HAUC, GMRAPS and Chapter 8 and other required regulatory standards
You will have:
- Demonstrable operational leadership and management experience of managing a highways asset maintenance and repair service.
- Senior-level involvement in highways service management with evidence of day-to-day responsibility for more large operational areas.
- Extensive experience of managing projects within a civil engineering construction environment.
- Experience of developing and introducing controls from a service improvement perspective.
- Demonstrable procurement and contract management experience including experience of Pre-Qualification and Tendering process for a number of multi-discipline projects.
- Knowledge of the NEC contract including the Early Warning and Compensation Event mechanisms.
- Evidence of the successful operational management of Health & Safety procedures and associated working practices to ensure formal compliance with for example, CDM duties as Principal Contractor and appropriate employment policies / working directives.
- Good working knowledge of contract conditions, CDM2015, design management, programme and risk management and cost control including forecasting, actual cost and value reporting.
- CEng MICE, or equivalent qualification via experience
- NEBOSH construction certificate desirable