Contract: Technical Help Desk / Oklahoma City

Summary:
Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software.

Major Job Duties and Responsibilities:
o Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
o May install software or perform hardware testing remotely
o Enter commands and observe system functioning to verify correct operations and detect errors
o Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
o Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support