2nd/3rd Line Support Engineer / England

2nd/3rd Line Support Analyst – Permanent – Cheadle/Remote

Role will be fully remote with the odd requirement to go on site when required

Essential:-  Substantial knowledge & demonstrable skills in cloud services (IaaS, PaaS, Microsoft 365, Azure). Good working knowledge of Windows Server including Active Directory and associated technologies. Experience supporting a VMware infrastructure. Understanding of incident and problem management

2nd/3rd Line Support Analyst Job Purpose

Provide consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients and internal systems.

The role would suit an individual with a minimum of 5 years’ experience who is eager to expand their technical knowledge with a progressive and dynamic company.

Capable of managing client issues through to completion using a logistical and methodical approach towards problem solving. We also expect a keen enthusiasm and aptitude regarding the adoption of new technologies.

2nd/3rd Line Support Analyst Key Responsibilities

• Must work effectively in a commercially aware yet customer sensitive capacity with Sales and Professional Services
• Engage and provide professional technical support and direction to strategic customers
• Ability to build relationships and develop rapport internally and with external clients
• Working flexible hours when necessary, and travel to external sites, to achieve customer satisfaction goals
• Design and installation of technical solutions associated with delivering applications both internally and to external clients
• Pre-Sales assistance to Sales personnel or direct to customers

2nd/3rd Line Support Analyst Desirable

• Microsoft certification
• SQL knowledge
• Experience configuring and administering SonicWALL devices

 

Candidates must be eligible to work in the UK

2nd/3rd Line Support Analyst – Permanent – Cheadle/Remote