Contract: Field Service Coordinator / Singapore

This job has expired or may no longer be taking applications, but other similar jobs are available.

Direct Responsibilities:

Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
Creation and tracking of offers for service requests and their spare parts in SAP
Complete order entry of spare parts / service orders in SAP, including but not limited to:

Opening project, jobs, and Sales orders
Billing and Rev Rec
Cost Plans
WIP/ECA
Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
New Customer Registration for Service Customers
Documentation in SFDC (Salesforce) / Service Max

Monitoring of delivery dates and tracking of spare parts production and orders.
Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
Ensure SOX compliance for assigned projects
Support Service Managers in forecasting with feedback on current project timeline
Warehouse management

Required Skills, Knowledge and Abilities

Experience in SAP and SFDC / Service Max
spoken and written language skills in English and local language
Relevant professional experience in dealing with national and international customers
Service experience

70 Brunswick Street
Stockton on Tees
Cleveland
TS18 1DW