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Contract: Desktop Support Technician / Canada
This job has expired or may no longer be taking applications, but other similar jobs are available.
Added: | 2020-09-07 |
Location: | Alberta, Canada |
Salary: | Competitive |
Duration: | Contract |
Apjid | 3 |
The client, a large oil and gas company, is currently seeking a Desktop Support Technician for a 1 year contract in Calgary, AB.
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Key Accountabilities:
Required and Preferred Skills and Experience:
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Key Accountabilities:
- Provides resolution to all desktop support requests.
- Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
- Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
- Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
- Works independently to troubleshoot all support requests and follow escalation policies.
- Participates in testing, documentation and implementation of assigned projects.
- Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Required and Preferred Skills and Experience:
- Intermediate level, typically 3-5 years of experience.
- Provides technical/functional and/or administrative support.
- General working knowledge of specific systems, terminology and procedures used within the department.
- Performs routine tasks.
- Able to solve problems and make basic decisions.
How to Apply
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