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Contract: CRM and Loyalty Manager (€550 - €650 per day) / France

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Added:2019-12-05
Location: Courbevoie, France
Salary:€550 - €650 per day
Duration:Contract 6 months
Apjid3
The client is looking to recruit an experienced CRM and Loyalty Manager for an initial 6 month contract based in Paris in France.

Responsibilities of the role will include:

  • Ensure that solutions will be implemented according to the expression of need and expectations
  • Continuous coordination with DSI and project managers in subsidiaries
  • (Weekly status by subsidiary)
  • Prepare and coordinate the business recipe
  • Definition of cross-loyalty rules between subsidiaries / business lines
  • Defining the data repository for fidelity
  • Identification of impacts on fidelity flows at the cashier level
  • Identification of digital impacts (interactions, influences and impacts with other systems) App, cash register, other touchpoint, digital payment, with the support of IT teams
  • Prepare the materials and animate the internal communication around these subjects and the training with and for Key Users stakeholders in subsidiaries.
 

Ideally, the successful CRM Manager will have:

 

  • Good knowledge of the mechanics of the customer / persona journey but also the logic of CRM / Customer files
  • Good understanding of IT
  • Expertise in management / project management
  • Experiences in consulting and project methodology, collection of needs and formalization
  • Agile method experiments in digital and IT projects
  • Expertise in team management and change management.
 

 


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