IT Support Technician / UAE

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Job Type- Contract

Contract Duration- 2 MONTHS

Job Responsibilities

Maintenance

a) Maintenance of all IT system documentation
b) Maintenance of Hardware / Software inventories
Operation
a) Perform installations, general repair, upgrades & maintenance of PCs, servers, printers, network equipment & peripherals
b) Advise on areas that require improvement and/or upgrade
c) Support local computer room operation
IT Support
a) Provide first, second and third line support for all IT systems to users
b) Provide on site support during business hours and on call support for servers, networks and travelling staff
c) For more complex problems, elicits sufficient details of the problem to enable the appropriate escalation path to be identified and involves the appropriate regional team or corporate IT specialist in problem resolution
Customer Service
a) Liaise with external network/PC consultants and technicians when required
b) Liaise with hardware & software vendors
c) Provide user training such as PC applications
d) Co-ordinate with the regional IT to roll out any IT/IS projects or initiatives

Requirement

· Minimum 2 years of working experience in front line IT support functions
· Good interpersonal and communication skills at all levels
· Able to work in a multi-national and multi-culture environment
· Comprehensive knowledge on computer hardware, software, PABX, LAN and Microsoft OS/technologies
· Responsible, organized and professional in handling confidential information
· Resourceful and result-oriented
Analytical and computer literate

70 Brunswick Street
Stockton on Tees
Cleveland
TS18 1DW