Social Media Community Manager / USA

Seeking an experienced Social Media Community Manager to support the Policy, Government & Public Affairs Business Unit. 
The social media community manager will assist with daily management of corporate channels, including community management, monitoring, engagement, content calendaring, creation and tracking, scheduling and publishing. This individual should possess strong capabilities in social media (understanding channels, audiences, best practices, content development, community management, publishing, reporting/metrics) and social media management and reporting tools (Sprinklr, Opal, Spredfast, Brandwatch, Sysomos, Crimson-Hexagon, Domo, Tableau, native platform insights). This role requires the ability to effectively prioritize tasks and deliverables in a fast-paced environment, and strong project management skills; it requires someone with a keen attention to detail, strategic thinking and good judgement. The specific responsibilities of the role are as follows: 

Publishing to Social Media: 
• Responsible for all daily social media content publishing for all corporate channels: Facebook, Instagram, LinkedIn and Twitter 
• Responsible for approvals for content publishing and sizing images to appropriate sizes for social in Photoshop 

Community Management: 
• Manages the communities and comments on Facebook, Instagram, Twitter and LinkedIn (group comments, requests to join, new discussions posted & LinkedIn company page) daily 
• Daily social media monitoring (not limited to Chevron channels) for engagement opportunities; provides coordinated responses 
• Responds to escalations, escalates flagged items, identifies emerging trends/issues 
• Supports ongoing issues management and monitoring requests when needed 

Content and Special Projects 
• Writes, creates or curates content, as needed 
• Manages the content calendars for each channel 
• Manages content trafficking on a weekly basis 
• Manages UTM codes for content tracking and reporting 
• Reviews and reports on weekly content performance 

Administrative 
• Manages and updates process documentation handbook 
• Manages impersonating accounts tracker monthly updates 
• Assists with updates to channel playbooks 

Requirements 
• 3-5 years’ experience in social media 
• Understand the strategic intent of branded online social media communities 
• Ability to publish to social media channels (experience with Sprinklr and Opal strongly desired) 
• Ability to create, coordinate and curate/identify effective copy for social media channels (Facebook, Instagram, Twitter and LinkedIn) 
• Understand the value of social listening and conduct social media monitoring for engagement and issues management 
• Ability to effectively manage social media communities and engage with stakeholders online 
• Understanding of digital analytics, how to measure content effectiveness, tools, dashboards and reporting