Customer Support Engineer / USA

Customer Support Engineer position

My client is an innovative chemical engineering company offering efficient membrane- based solutions that helps reducing energy and water consumption during ethanol and solvent recovery manufacturing processes.

The position

Further to expanding their global activities, my client is looking for a Customer Support Engineer. Reporting to the US Engineering Manager and working closely with the project teams in a matrix organization. The successful candidate will be a key interface between their business and its customer base. You must be willing to travel up to 40% to client sites throughout the mid-west and Canada. Responsibilities will include commissioning/start-up, performance data analysis and on-going liaison for the ethanol solution operation. The position will require a pragmatic person with high performance orientation and proven practical experience.

Key Responsibilities

• Demonstrate Company Blueprint values to suppliers, customers, and others. 
• Collaborate with the plant operation teams to gather the information that allows the company to develop and deliver customized solutions to the plant.
• Analyze & interpret process data and trends to track system performance
• Provide long-term quality and inspection services for each of our membranes
• Educate customer employees on the capabilities and operation of the bio-ethanol systems.
• Support installation of company equipment & systems.
• Prepare customized SOPs, technical reports, test procedures and other technical documents for customer plant use.
• Plan and lead commissioning and start-ups of new installations.
• Execute process engineering calculations
• Work collaboratively with staff and external customers at all levels to maximize teamwork;
• Travel as needed to achieve project goals and deadlines
• Work outdoors in all weather conditions
• Other related duties as assigned

 

Education and Experience

• 2 years as a field service representative in the chemical or grain processing industry.
• BS Engineering (Mechanical or Chemical preferred)
• Familiar with technical specifications, codes and regulatory requirements.
• Experience in ethanol production industry is an asset but not essential
• Experience in membrane technology is an asset but not essential
• Excellent English verbal and writing skills.

 

Key Competencies

• A self-motivated, enthusiastic, high-energy individual with good self-awareness and self-management skills.
• Ability to multi-task efficiently and effectively.
• Ability to work for periods with limited or no supervision.
• Ability to effectively work in teams of people in a virtual environment.
• Ability to work under tight deadlines.
• Able to work in, and effectively make use of, a multicultural environment.
• Strong troubleshooting / Critical thinking skills.
• Cool, calm, confident demeanour even under pressure.
• Mechanical Aptitude
• Climb ladders &work at heights
• Lift and carry 50 lbs.
• Safely use a wide range of hand and power tools