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Trainer - Large Oil and Gas Operator / Canada

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Added:2019-03-19
Location: Calgary, Canada
Salary:CAD43 - CAD50 per hour
Duration:Contract
Apjid3
We are a leading global technical recruitment company providing professional contract and permanent staff to a diverse world- wide client base within the oil & gas Industry. Our client, a large Oil and Gas Operator,  is currently seeking (2) Trainers for contract roles in Calgary. The individuals must be local or have their own accommodations. 

 Works collaboratively with Operations, Marketing and other departments to develop and deliver training for: gas and convenience retailers, customer service representatives, and retail operations staff, utilizing web-based, remote, on-site, and classroom training. This will include Corporate Retailers, Travel Centre retailers, and Branded Dealers. This position will require the successful candidate to travel approximately 25 – 50 % of the time.

 

CORE RESPONSIBILITIES:

  • Develop and deliver training programs that support the execution of the client's retail/commercial operating, marketing and customer service standards.
  • Write, maintain and update existing training material(s), including course content, user manuals and presentations
  • Work closely with technical systems such as Point of Sale, back office reconciliation, and in house learning management systems.
  • Working with various stakeholder groups to assist in the development and deployment of programs.
  • Work closely with the technical support desk to identify training needs in order to improve efficiencies for both groups.
  • Handling calls and enquires from Retailers, responding to questions and resolving concerns.
  • Coordination and facilitation of field/classroom/webinar training
 

MUST HAVE QUALIFICATIONS:

  • Three to five years of coordinating, developing and delivering training/skills improvement programs;
  • Demonstrated technical writing abilities, as well as the ability to present written content in a professional and engaging manner
  • A working knowledge of health, safety and environmental practices as they related to the retail gas and convenience industry
  • Retail experience in a multi-unit chain environment
  • Experience working with point of sale systems such as Bulloch or StorePoint
 

NICE TO HAVE QUALIFICATIONS:

  • Previous change management experience
  • Knowledge of adult learning principles
  • A complete understanding of the delivery of superior customer service programs


How to Apply









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