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Seeking an IT-Business Analyst III to support their HR Shared Services team in Houston, TX. The IT BA III will be providing operational support for multiple HR/Talent Management applications.
The main function of a business analyst is to maintain vendor relationships, acting as a business analyst for IT operational support. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business analyst usually reports to a Talent Management Program Manager. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that clients long term improvements in business processes.
Provide daily operational support for HR enterprise wide applications such as:
-Software as a Service Success Factors modules
- other vendor provided software
-Troubleshoot issues, discuss issues with technical team and vendor, test applications, communicate with team and business process owners.
- Provide operational support to HR Talent Management applications
- Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
-Expert ability to work independently and manage one's time.
-Expert knowledge of IT principles involved in operations, incident management, release management and vendor relationships
-Software as a Service experience; Previous experience with computer applications, such as Microsoft Word, Excel, PowerPoint required. Visio experience preferred
" Responsible for a liaison role between the business and the providers of IT services to ensure functional specs are understood and they have what they need to develop their tech specs;
" Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT.;
" Understands and documents business requirements and user requirements to ensure system designs meets business needs;
" Ensures knowledge transfer to the support organization occurs prior to system go-live;
" Schedules and communicate the system go-live date;
" Develops and/or update documentation and training materials;
" Ensures IT and SOX compliance is covered;
" Documents, functional requirements that describe the system, process, or product to fulfill the business requirements.
Saturday, April 14, 2018