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IT Supervisor

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Added:11-Jan-18
Location: Baton Rouge, USA
Salary:USD70000 - USD80000 per annum
Duration: Permanent
Apjid3 View all jobs by this recruiter
POSITION TITLE:  ITT Supervisor

LOCATION: Baton Rouge, LA

We are a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base. Our client a downstream operator is looking to hire an IT Supervisor on a direct hire basis in Baton Rouge, LA.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
  • Work directly with users of the IT infrastructure at the site to resolve their IT issues and questions.
  • Constant monitoring of users issues raised, implementing the solutions identified and follow up to closure to achieve user satisfaction.
  • Support home based staff and users based in other offices
  • Install PC software
  • Support and troubleshoot local site IT issues - including PC, software, network, telecom, security equipment.
  • Provide full support for PCs, printers, telephones, smartphones and other peripherals.
  • Provide first line support for other IT infrastructure such as networks, firewalls, phones, and servers.
  • Provide first-level application support such as SAP, LIMS software
  • Work closely with the members of the European IT team and the Process Control team for the higher control levels.
  • Provide support during planned and unplanned IT outages.
  • Conduct periodic safety and security inspections.
  • Participate in various IT projects to enable them to be delivered on time and in line with business demands.
  • Identifying opportunities for service improvements and cost.
  • Coach / train users to establish good practices on a common set of system processes.
  • Manage local contracts (hardware & software support, externals

ESSENTIAL QUALIFICATIONS/REQUIREMENTS
  • Bachelor degree in computer-related field, or equivalent experience


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